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Meter replacement plan

From September 2018, Acea Ato 2 has begun to replace the majority of water meters currently installed in homes in Rome and province.

Our plan envisages the installation of modern, digital meters, which will give definite benefits as consumption measurement will become efficient and precise.

You will find the following information on meter replacement useful.

1. We will remove your old meter and install the new one completely free of charge.

2. Work will be carried out by the following authorised companies, appointed to work on behalf of Acea Ato 2.

3. You will receive a notice giving the date and time slot expected for your replacement.

4. You will only be contacted to arrange an appointment for you to be present during the work, if your meter is inside private property. Make sure you have updated your data on MyAcea Acqua.

New Acea Smart Meters

The new Acea Ato 2 smart meters enable us to monitor your water consumption precisely, automatically, and transparently.

Learn more about the smart meters - Acea's state-of-the-art meters >

For all the details on your meter replacement

Do I have to have my meter replaced?

Yes, it is mandatory by law (Ministerial Decree No. 93, 21 April 2017), which expects all non-MID certified meters installed before 2007 to be replaced.

Do I have to pay for it to be replaced?

No, it's completely free of charge.

Will my water supply be switched off during replacement?

Yes, just for the time it takes to carry out the work safely. You will receive advance notice giving the date and time slot for your meter replacement.

Will anything change in my bill?

The first page of your bill will show the new serial number for your meter. The amount you used on your old meter will be shown in your statement giving details of your readings and consumption.

If I have more than one supply in my name, which meter will be replaced?

The appointed company will contact you to explain which supplies are affected by the replacement and will make an appointment, if necessary.

Must I be at home when they come to replace the meter?

You will only have to be there if your meter is inside private property. In that case the company will contact you to agree on a time and date suitable for you.

Can I change the date fixed?

Yes, you can. Contact the company on the number you'll find in the notice delivered to you.